How can we help?
Find answers to common questions about the app, purchases, downloads and account settings.
Frequently asked questions
Do I need another account to use the app?
No separate third-party login is required for features that work with publicly available profiles and media. Availability depends on whether the requested content is public and accessible.
Why can’t I find a profile, story or post?
The profile may be private, unavailable, renamed, removed, region-restricted, or the content may have expired or been deleted. The app cannot provide access to private or otherwise unavailable content.
Where are downloaded files saved?
Downloaded media is saved using your device’s normal download or share workflow. The exact location depends on your operating-system permissions and device settings.
How do I restore my Pro purchase?
Open the app and go to Settings or the Pro screen, then choose Restore Purchases. Make sure you are signed in to the same Apple account used for the original purchase.
How do I manage or cancel a subscription?
On iPhone, open Settings → your name → Subscriptions, select View Stories, and choose the available subscription-management option.
How do I delete my app account?
If you have linked an account, use Settings → Account → Delete Account inside the app. Certain records may be retained where needed for legal, security, fraud-prevention or transaction-record purposes.
I changed phones. Will Pro still work?
Use the same Apple account used for the purchase and choose Restore Purchases in the app. Subscription access may take a short time to synchronize.